Refund policy

Vitasana Return & Refund Policy

We want you to feel confident in your Vitasana purchase. We accept eligible returns within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, products must be unopened, unused, and in their original packaging. For hygiene, safety, and product-integrity reasons, skincare and personal care products that have been opened, used, tested, or otherwise altered are not eligible for return or refund due to personal preference, scent preference, skin feel, or change of mind.

Bundle Returns

Products purchased as part of a bundle or set are sold together at a special bundle price. To receive a refund for a bundle, the complete bundle must be returned, with all products unopened, unused, and in their original packaging.

Individual products from a bundle are not eligible for partial return or partial refund. For example, a customer may not keep one product from a two-product bundle and return the other product for a partial refund.

Restocking Fee

Eligible returns are subject to a 10% restocking fee, which will be deducted from the merchandise refund.

Return Shipping

Customers are responsible for arranging and paying for return shipping. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service, as Vitasana cannot be responsible for return packages that are lost or damaged in transit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery so we can review the issue and make it right. Please include your order number and photographs of the product and packaging when applicable.

Approved claims involving damaged, defective, or incorrectly shipped products are handled separately from standard returns and are not subject to our standard restocking fee or customer-paid return shipping requirements.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method, less the applicable 10% restocking fee. Original shipping charges, if any, are non-refundable.

Please allow your financial institution additional processing time for an approved refund to appear on your account.

Purchases From Other Retailers

This return policy applies only to purchases made directly through thevitasana.com. Products purchased from another retailer, marketplace, or authorized seller are subject to that seller's return and refund policies. Please contact the original place of purchase for assistance.

How to Request a Return

To request a return, please contact Vitasana with your order number and the reason for your return. Products returned without authorization may not be eligible for a refund.